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June 11, 2014

Case Studies
SugarCRM Maximizes Efficiency for RedGlaze Network of Companies
The management platform builds strong results across the workforce of a diverse architectural and engineering group.
CRM Across the Wire
NICE Launches Customer Journey Optimization
NICE Customer Journey Optimization helps companies understand how and why customers are interacting with them across different channels and touch points.
Mindshare and Empathica Become InMoment and Introduce the Experience Hub
InMoment's new Experience Hub leverages customer experience data to help companies steer business decisions.
3CLogic Announces Integration with Zendesk
The integration of 3CLogic's cloud-based contact center solution with Zendesk's customer service platform is expected to enhance the business processes for customers in the contact center space.
Freshdesk Launches MobiHelp for Android
MobiHelp will power in-app customer support.
GoldMine Releases New Android Solution
Goldmine Mobile for Android lets more smartphone users manage contacts from anywhere.
Extole Unveils Updated Referral Marketing Platform
Extole's new platform lets brand marketers create, manage, and measure referral campaigns.
CRM Featured Articles
C9 Launches OppScore to Drive Sales Forecast Efficiency
The tool promises to make close rate predictions with 80 percent accuracy.
Pegasystems Releases Customer Process Manager for Insurance
PCMI enables insurers to deliver consistent customer service across channels.
Reality Check
A Case for Sales Coaching
When time is short, technology may have the solution.
The High Cost of Short Calls—and Why That's Changing
Savvy carriers have developed ways to transform call centers from resource hogs into profit centers, all without gouging customers. (Featured on SmartCustomerService.com.)
Automate Your Processes to Increase Your Competitive Edge
Today's marketing and sales automation tools bring measurable results.

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