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May 05, 2014

CRM Across the Wire
Avaya Introduces Avaya Contact Center Select
Avaya Contact Center Select is the latest addition to Avaya's contact center solutions for midsized businesses. (Featured on SmartCustomerService.com.)
Mindmatrix Expands Platform with Mobile Capabilities
Mindmatrix has added mobile text messaging to its marketing automation and sales enablement platform.
TouchCommerce Launches TouchConnect for Contact Centers
TouchCommerce's new TouchConnect solution is designed to accelerate consumer adoption of customer self-service,
Verint Introduces Business Impact Solution for Branch Sales Effectiveness
Verint Branch Sales Effectiveness will help financial institutions optimize customer engagement by helping improve productivity and Increase Revenue
Melissa Data Partners with Scribe Software to Enhance Data Migration with Data Quality Services
Partnership extends the value of intelligent customer data, delivering integration across the enterprise
CRM Featured Articles
Call Center Flubs and Failures
Are you wearing blinders when it comes to your company's contact center? (Featured on SmartCustomerService.com.)
SugarCon Day 2: CRM for the Customer and the Employee
How to align CRM so it meets the needs of both.
Front Office
4 CRM Data Trends to Address
To collect valuable insight, organizations must tackle a few emerging data trends.
Magazine Features
The New Roles of Customer Service Outsourcers
Labor rates are no longer the main concern as companies consider outsourcing their contact centers.
In the Age of the Customer, Service and Engagement Will Define the Brand
Customer service is becoming the next brand differentiator.

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