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January 08, 2014

CRM Across the Wire
Convergys Will Acquire Stream for $820 Million
The deal brings together two powerful contact center services outsourcing firms with global operations.
Uptivity Adds Gamification to Its Discover WFO Suite
Leadership can apply game achievements to the contact center to motivate agents.
Unify Enhances OpenScape Contact Center Suite
The new OpenScape system features new analytics, tighter social media integration, and mobility offerings.
CRM Featured Articles
Verint to Acquire Kana Software for $514M
The deal expands Verint's cross-selling opportunities within the customer service market.
Magazine Features
Gamification Comes to the Contact Center
Game techniques keep agents happy, engaged, and better equipped to handle interactions.
Reality Check
Data Drives Metrics
Gain a clear understanding of the state of your sales pipeline
Why Rebates Alone Don't Guarantee Brand Loyalty
Build meaningful consumer connections with superior overall experiences.

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