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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

January 08, 2014

CRM Across the Wire
Convergys Will Acquire Stream for $820 Million
The deal brings together two powerful contact center services outsourcing firms with global operations.
Uptivity Adds Gamification to Its Discover WFO Suite
Leadership can apply game achievements to the contact center to motivate agents.
Unify Enhances OpenScape Contact Center Suite
The new OpenScape system features new analytics, tighter social media integration, and mobility offerings.
CRM Featured News
Verint to Acquire Kana Software for $514M
The deal expands Verint's cross-selling opportunities within the customer service market.
Magazine Features
Gamification Comes to the Contact Center
Game techniques keep agents happy, engaged, and better equipped to handle interactions.
Reality Check
Data Drives Metrics
Gain a clear understanding of the state of your sales pipeline
Viewpoints
Why Rebates Alone Don't Guarantee Brand Loyalty
Build meaningful consumer connections with superior overall experiences.



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