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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

December 04, 2013

CRM Across the Wire
Genesys Acquires Brazilian WFO Provider Voran Tecnologia
The acquisition brings workforce optimization, quality monitoring, and home-based agent monitoring to Genesys Prime offerings.
CRM Featured News
inContact Adds Verint Speech Analytics to Cloud Contact Center Solution
Analytics-Driven Quality (ADQ) will be available as part of the inContact Workforce Optimization (WFO) Suite. (Featured on SpeechTechMag.com).
Online and Mobile Sales Surge Amid Disappointing Black Friday Numbers
Consumers spent $1.7 billion less over the weekend than they did last year, but online and mobile sales grew by 15 percent.
Cirrus Insight Launches Mobile App to Bring Salesforce.com into Inbox
Users can perform Salesforce.com functions while checking email on the go.
Mindtouch Releases GeniusLink Universal Knowledge Connector
The expanded GeniusLink knowledge base offering connects to most CRM tools.
Experian Releases QAS Email Validation
Enhanced QAS Email now available to improve deliverability across email marketing and operational programs.
Front Office
CRM—What Lies Ahead in 2014?
We'll likely see mobile technology deployments accelerate pretty rapidly during the next few years.
Magazine Features
New Year, New Strategies
At the change of years, CRM welcomes new social, mobile, and gamification trends.
Viewpoints
Pair CRM and Sales Proposal Software for Continuing Sales Success
Today's sales tools build relationships and revenue too.



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