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October 23, 2013

The Long Tail of Customer Experience
How American Girl dolls became much more than child's play.
CRM Featured Articles
MicroStrategy Releases Analytics Platform
The MicroStrategy Analytics Platform delivers self-service analytics coupled with enterprise-grade business intelligence.
HP Autonomy Launches HP Qfiniti 10 for the Contact Center
The latest version of the HP Qfiniti contact center management solution offers expanded integration with the HP Intelligent Data Operating Layer (IDOL).
SAP Rolls Out Multichannel Foundation for Utilities
SAP Multichannel Foundation for Utilities uses a multichannel, self-service approach for communicating with customers.
Teradata Introduces Customer Interaction Manager in the Cloud
New Teradata CIM in the Cloud marketing solution enables companies to engage in data-driven multichannel dialogue.
Oracle Acquires Content Marketing Provider Compendium
Compendium will integrate with Oracle's marketing automation unit, Eloqua.
Marketing Email Open Rates Jump
Nearly a third of marketing emails are viewed—a major increase compared to recent years.
What We Can Learn from Customers' Craziest Questions
Unusual queries serve up a goldmine of insight.

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