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October 21, 2013

Case Studies
Arts and Crafts Retailer Learns the New Language of Social Media
Curalate helps Michaels launch image-centric promotion.
CRM Featured Articles
Marketo Introduces the Dialog Edition, Its Newest Email Marketing Solution
The Digital Edition helps marketers transition to automated email campaigns.
UserVoice Launches Customer Service SDK on the Android Platform
Android developers can now keep customers in their mobile apps while offering support and harnessing feedback.
Netbiscuits Releases Analytics Product for the Mobile Web
New Netbiscuits Analytics provides unique insight into users' mobile devices and context when connecting to Web sites.
DMA 2013: Integrating Marketing and Technology
Marketers voice value of big data, challenges of incorporating a 360-degree view.
DMA2013: Marketers Share How They Embrace Change, Data
Taking action on big data findings requires collaboration, top-down support.
CRM in Sports—Mobile and Social Tech Get the Call
The industry is making up for lost time with a focus on new strategies.
Preparing for Today's Data Marathon
Businesses must rethink their approach to data integration.
What We Say Truly Matters—The Art and Science of Automated Communications
Communications is critical to successful customer service. Learn how to master the message and drive better customer interactions.

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