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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

September 16, 2013

CRM Featured News
Contact Center Business Continuity and Disaster Recovery Strategies
Advanced and multilayered business continuity and disaster recovery methods enable contact centers to plan, respond to, and recover from natural and man-made disasters.
All-New Adobe Target Simplifies Testing and Targeting
Adobe Marketing Cloud extends Web and mobile optimization capabilities to marketers across organizations.
SAP Acquires KXEN
The predictive analytics company adds to SAP's vast analytics portfolio.
BT Expands Cloud Contact Center with Customer Self-Service and WFO
Offering combines technologies from Verint, Cisco, and Voxeo.
Swiftpage Releases Act! v16
The new version adds extensive mobile enhancements, new or upgraded features, a re-branded interface, and usability improvements.
SAS Upgrades Data Management Solution
SAS adds in-database data quality, improved event-stream processing, access to more data sources.
REAL ROI
Philly Zoo Goes Wild for New Call Center Systems
Mitel deployment helps connect staff with zoo patrons—and each other.
Reality Check
The Mobile CRM R(evolution)
New options move focus from convenience to performance.
Viewpoints
The Marketer's Antidote for Consumer ADD
Offer prospects a positive brand experience at the very first consumer touch point.



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