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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

August 26, 2013

CRM Featured News
Empowered Customers Are Driving Social Care
If you haven't implemented social care, now is the time to do so.
Social Media Acceptance Must Come from the Top
When it comes to social media, some companies get it. However, many businesses have yet to get on board and be a part of customer conversations. If your company is the latter, it's time to have a conversation with your CEO.
At Day Two of CRM Evolution, Social CRM Takes Center Stage
Social CRM should be about people, not technology.
Companies Need to Shift Their Focus
Companies that cling to a product-centric mentality will go the way of the Walkman.
CRM Comes of Age in the Age of Moneyball
CRM Evolution panelists uncover the need to use CRM for more than just selling tickets.
In CRM, as in Life, Time Is Money
Life is a game of milliseconds, and companies that don't waste them will come out ahead.
Insight
Breaking Out in a Competitive Marketplace
The customer holds all the answers.
Collaboration Makes Good Sales Great
World-class organizations leverage teamwork to be more successful.
Viewpoints
Leveraging Mobility to Reinvent Field Service
Field service automation vendors are providing rich mobile applications, including native smartphone and tablet applications. To reach the next level of success, here are some suggestions to accelerate mobile strategies.
Engaging Your Audience with Video
Companies across a wide range of industries are discovering the power of this medium.



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