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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

July 24, 2013

CRM Featured News
All Business Is Now Social
New Forrester research finds that all business decision-makers are regular users of social media.
QuestBack Launches Ask & Act Survey Solution
The surveying tool is geared toward SMBs for gathering customer and employee feedback.
Salesforce.com Launches New Salesforce Chatter Mobile
With the fourth generation of Chatter Mobile, employees will be able to edit records, view dashboards and take any business action.
Aimia Acquires Smart Button
The acquisition expands the loyalty management firm's U.S. presence.
Zurmo CRM Adds Three Tools to Perfect Data Completeness
Rapleaf, Zapier, and Import2 are now integrated with the open-source CRM application.
Majority of Americans Now Own Smartphones, New Study Shows
Smartphones make up 56 percent of all devices currently in use.
Insight
Drug Makers Are in the Midst of a Digital Revolution
Pharmaceutical firms are sharpening their focus on multichannel marketing and analytics.
Viewpoints
Made-to-Order Customer Experiences
Why customer service will—and should—never be the same.



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