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April 10, 2013

Case Studies
Social Customer Service That Satisfies
Get Satisfaction helps online video broadcast platform provider Ustream benefit from a support community.
CRM Featured Articles
Blackbaud Releases New Blackbaud CRM Version
The new release features mobile, social, and Web enhancements.
Plum Voice Releases VoiceTrends IVR-Specific Analytics Tool
VoiceTrends reveals the most useful data for improvement of customer satisfaction and automation rates.
AT&T Releases New Mobile Barcode and QR Code Platform
The product, developed with Scanbuy, lets digital marketing agencies simplify mobile campaigns.
AT&T Watson Speech Engine to Power Interactions' Virtual Assistants
AT&T's speech recognition and natural language understanding apps will enhance Interactions' customer care solutions.
Vocus Releases Mobile Version of Its Marketing Suite
The update includes mobile capabilities for all smartphone and tablet users on both Apple and Android platforms.
Customer Experience
The Future Is Now for Data Analytics
Turn data insights into customer excellence.
Build a Strong Foundation for the Most Effective Campaign Management
Stand out with data-driven marketing.

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