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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 20, 2013

CRM Featured News
Salesforce.com Updates Chatter
Improvements include ability to publish files, polls via collaboration stream.
Interactive Intelligence Launches Cloud Solution for Small Contact Centers
CaaS Small Center is geared for contact centers with fewer than 50 agents.
Asahi Technologies Extends SplendidCRM with Multiple User Capabilities
The comprehensive suite of CRM solutions is designed for sharing information across platforms and departments.
inContact Expands Cloud Platform With Social Customer Care Offering
The company partners with SoCoCare to deliver proactive social media solution for contact centers.
Call Center Corp Introduces AnswerClick
AnswerClick brings in natural language processing to the call center market.
Insight
Adoption Monitoring Meets Subscription Service Models
Companies look for ways to lengthen and enrich customer relationships.
Required Reading: Building Authentic Customer Connections
Welcome to the relationship era.
Viewpoints
The Art of the Screen Share
An age of online meetings calls for new sales skills.



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