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February 25, 2013

Case Studies
Air Animal Pet Movers Gives Its Business a Boost
GoldMine helps the pet transport company streamline its operations.
CRM Featured Articles
Go Smart Releases Call Tracking Feature
CallModo lets advertisers assign unique phone numbers to each campaign to see which ones generate results.
Interactive Intelligence Releases Enhanced Version of Bay Bridge Decisions
Contact center forecasting, capacity planning, and analysis product suite enhanced to reduce costs and improve customer service.
Twitter Releases ADs API
New program makes it easier for advertisers to create sophisticated campaigns.
Batchbook Social CRM Releases an App for HootSuite
Now within HootSuite, teams can see full history of contacts, discover most active communicators, coordinate follow-ups across teams, save the best posts to Batchbook, and more.
Harnessing the Power of Pinterest
What marketers should know about the social bookmarking site.
Would You Call Your Own Contact Center?
Nine contact center hurdles to overcome.

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