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January 21, 2013

Case Studies
Brainshark Satisfies Hunger for Leads
Data.com helps deliver "the best possible audience" for marketing messages.
CRM Featured Articles
Gartner CIO Survey Shows Digital Technologies Are Top Priorities in 2013
Cloud, mobile, social, big data, and analytics are among the disruptive technologies cited.
Verint Launches Personalized Guidance for Impact 360 Solution
Analytics designed to help companies get more proactive with agent performance.
Calabrio Enhances Its Call Recording Suite
Enhancements further simplify reliability, scalability and support.
Intel Rolls Out Retail Solutions to Increase Customer Engagement
Products include a vending machine that customizes offerings and digital shelf labels.
Voxeo Renames VoiceObjects to Voxeo CXP
The name changes reflects customer demand for multichannel solutions.
Customer Experience
The Emerging Integration of CEM and CRM
Mapping out a customer journey is a two-sided process.
Freemium Customer Care
Emphasizing personal service is key to success.

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