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October 24, 2012

Case Studies
Harry Rosen Mobilizes Luxury Menswear
Sales associates use Sage SalesLogix Mobile to connect with customers on a more digital level.
CRM Featured Articles
Interactive Intelligence Releases Major Upgrade to Predictive Dialer Software
Interaction Dialer 4.0 delivers improved answering machine detection, simplified management, and more effective execution of campaigns.
TailoredMail Allows Marketers to Create Mobile-Optimized Emails
New app lets users design an HTML5 version of emails, landing pages, microsites, and more.
Netop Improves Online Customer Service with Zendesk
Netop integrates its Live Guide chat solution with Zendesk's cloud-based customer service software
Aprimo Enhances It Relationship Manager Solution
A new user interface and tighter integrations with other Aprimo products top the list of upgrades.
Allegiance Integrates Clarabridge Sentiment and Text Analytics
Provides enhanced understanding and analysis of multichannel customer feedback data to bolster voice of the customer programs.
Customer Experience
The E-Commerce Effect
This key pillar of social CRM is changing the business landscape.
Seven Tips for Multichannel Service Success
Treat your customers like guests at a party.

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