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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

August 22, 2012

CRM Featured News
Rackspace Extends Critical Application Services to Adobe CQ
New extension provides customers with advanced cloud and hybrid support.
Radish Systems Releases ChoiceView Visual IVR API
REST API allows voice with visuals' mobility communications to be added to new and existing IVR systems.
Raytheon BBN Technologies Unveils AVOKE Analytics 4.0
New cloud solution makes it easier to optimize end-to-end call center experiences.
FICO Acquires Adeptra
The deal adds real-time, mobile customer engagement and risk intervention capabilities to decision management applications.
Insight
CRM Comes to Campus at a Frantic Pace
Colleges and universities are starting to use CRM solutions to manage relationships with students at every stage.
Pint of View
The Anatomy of a Customer Breakup
Nothing lasts forever, not even customer or company loyalties.
Viewpoints
Extending the Definition of Social CRM
Improving conversations should be a key element



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