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June 04, 2012

CRM Featured Articles
Consumer Wins in Robocall Lawsuit
The bank made 56 harassing robocalls to a Michigan consumer with whom it had no dealings.
Desk.com Unveils Multilingual Support
The Salesforce.com platform will support customer service communications in 39 languages and regional dialects.
Zurmo Releases Beta Open Source CRM Application
Company promises a social, mobile, and gamified user experience
Aegis Rolls Out Proactive Intelligence Suite
Features include real time insights, analytics, and mobile capabilities.
IBM Completes Acquisition of Vivisimo
Big data strategy will play dominant role for company through 2015
Front Office
Take a Healthy Approach to Social Media
Magazine Features
Twitter: Hearing 140 Million Voices
It's easier than you think to make sense of Twitter.
From Contact Center to Next-Generation Engagement Center
Unified communications are key to keeping—and winning—today's social customer.

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