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May 21, 2012

Case Studies
Hiscox Leaps Into Video
A specialty insurer drives brand awareness through its Web series.
CRM Featured Articles
Adobe Introduces New Cloud-Based Tools for Marketers
Offerings accelerate enterprise marketing campaigns
Engine Yard Gamifies Customer Support Community with Badgeville Behavior Platform
Engine Yard adds social rewards to customer support community powered by Zendesk.
Xactly Releases Incent 8 Solution
Introduces native iPad app for Incent, enhancements to Xactly Express at annual user event
SAP Continues to Build Out HANA
Newly announced integrations and support agreements make the platform even more versatile.
Oracle Pairs RightNow CX Cloud with Fusion CRM
The pairing allows companies to bring customer experience and sales force automation together in the cloud.
Scouting Report
Making Sense of the Hosted Contact Center Infrastructure Market
A 2012 buyers' guide.
5 Steps to Boosting Word-of-Mouth Referrals
Achieve big results for your small business on a minimal budget.

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