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December 21, 2011

Case Studies
Web Self-Service with 'Instant Answers'
A compensation broker reduces agent load with an automated FAQ tool.
CRM Featured Articles
Mobilize.Me Offers Businesses More Control in Daily Deals Service
Platform lets users set strict parameters for promotions.
Orlando Magic Sign SAS Analytics to Basketball Operations
The NBA team will use SAS predictive analytics to help customize the fan experience.
Pint of View
My Latest Excuse
Love the player, hate the game.
Dragging the Conversation Back to the Customer
Companies need to apply customer centricity to business and innovation.

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