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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

December 21, 2011

CRM Featured News
Mobilize.Me Offers Businesses More Control in Daily Deals Service
Platform lets users set strict parameters for promotions.
Orlando Magic Sign SAS Analytics to Basketball Operations
The NBA team will use SAS predictive analytics to help customize the fan experience.
Pint of View
My Latest Excuse
Love the player, hate the game.
REAL ROI
Web Self-Service with 'Instant Answers'
A compensation broker reduces agent load with an automated FAQ tool.
Viewpoints
Dragging the Conversation Back to the Customer
Companies need to apply customer centricity to business and innovation.



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