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December 19, 2011

CRM Featured Articles
Verint Upgrades VoC Analytics Solution
Integrated text analytics is a new feature of Vovici Enterprise Feedback Management.
VerticalResponse Acquires Roost
The self-service marketing solutions provider adds the social media technology platform to its lineup of marketing tools for small businesses
Satmetrix Adds Advanced Customer Experience Management Features
New capabilities include Automated Comment Tagging and Categorization as well as Social Media Special Offer Sharing.
SMB Hosted CRM Market Set to Triple by 2015
Rapid growth in the SaaS CRM market is paving the way for "Social CRM" adoption, says AMI.
The Tipping Point
Customer Intimacy Redux in the Digital Ecosystem
Fusing CRM and social media is key.
Create the Ultimate User Experience with A/B Testing
Here's how to measure and test your way to better results.

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