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November 21, 2011
CRM Featured Articles
LiveOps Integrates Twitter with the Cloud Contact Center
18 Nov 2011
Social media connectivity highlights the latest additions to the company's cloud-based platform.
Noble Systems and PossibleNOW Enter into a Partnership
17 Nov 2011
The contact center technology firm aligns with a compliance expert to offer comprehensive solutions.
Provide Support Introduces Social Media Chat Service for Facebook
17 Nov 2011
The new app lets businesses offer live chat services to their Facebook visitors.
Viewpoints
Use a Voice of the Customer Program to Prevent Service Meltdowns
02 Nov 2011
Learn from Netflix's mistakes
Case Studies
Refer-a-Friend Program at Root of Big Hair Growth
02 Nov 2011
Folica, a purveyor of hair products, partners with Extole to drive customer advocacy by offering special deals.
The Tipping Point
Customer Experience Blueprint Drives B2B
02 Nov 2011
Determine the needs of customers and their value to the organization