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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

November 21, 2011

CRM Featured News
LiveOps Integrates Twitter with the Cloud Contact Center
Social media connectivity highlights the latest additions to the company's cloud-based platform.
Noble Systems and PossibleNOW Enter into a Partnership
The contact center technology firm aligns with a compliance expert to offer comprehensive solutions.
Provide Support Introduces Social Media Chat Service for Facebook
The new app lets businesses offer live chat services to their Facebook visitors.
REAL ROI
Refer-a-Friend Program at Root of Big Hair Growth
Folica, a purveyor of hair products, partners with Extole to drive customer advocacy by offering special deals.
The Tipping Point
Customer Experience Blueprint Drives B2B
Determine the needs of customers and their value to the organization
Viewpoints
Use a Voice of the Customer Program to Prevent Service Meltdowns
Learn from Netflix's mistakes



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