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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

November 14, 2011

CRM Featured News
IVR Market to Reach $2.78 Billion by 2017
A new report from GIA identifies a greater use among SMB, innovative pricing strategies, technological advances, and open-standards development as the key drivers of growth.
Brands Cannot Pay Their Way to Greatness Anymore
Coca-Cola's marketing head shares tips at Ad:Tech New York
Google+ Goes After Businesses
Google's Christian Oestlien discusses features, avoids talk of Facebook
Zendesk Introduces Forum Analytics
New self-service analytics offers insight into the effectiveness of support forums.
Customer Centricity
Are You Willing to Socialize With Your Customers?
Stop treating them like children and open a dialogue
Magazine Features
Small Wonders: Tips for SMB Growth
As the startup failure rate grows, owners strive to boost revenue, maintain profitability, and acquire customers.



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