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July 18, 2011

CRM Featured Articles
Sage North America Announces Customer Awards Program Winners
Six award categories honor companies that have gained tremendous benefit from using Sage products.
Avaya Adds to Its Aura Contact Center Suite
New contact center products enable companies to compete more effectively through personalized customer experiences across media channels
Customer Centricity
Fundamentals Trump Everything
Providing an extraordinary experience should never compromise the basics
Reality Check
Gas Prices Fuel UCS, Web Conferences
The need to reduce travel spurs front-office solutions
Snakeoil Salesman vs. the IT Deity
How to win the age-old sales vs. customer battle

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