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June 27, 2011

Case Studies
Rural Arizona Drives Home Service
Pinal County speeds responses and cuts costs by switching from a hosted to an on-premises contact center suite
Pizza Chain Goes Extreme on Facebook
The San Francisco company partners with eWordofMouth to generate a 99 percent increase in Facebook "likes"
CRM Featured Articles
IDC Forecasts Global CRM Market to Grow by More Than $1.3 Billion in 2011
Prediction highlights IDC's Worldwide Semiannual Customer Relationship Management Applications Tracker.
Sage Releases SageCRM v7.1
New solution features Sage E-Marketing, iPhone, and social media integrations.
Making It Personal
Personalizing sales support and customer communications in B2B marketing operations

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