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June 20, 2011

CRM Featured News
Meltwater Launches Buzz Engage
New module combines social CRM and monitoring.
Plan to Fail In Social
Companies are likely to make mistakes in social media early on, but the key is to learn from them and move on, ACCE keynoter urges.
LiveVox Delivers Cloud-Based Switching for Multisite Contact Centers
Private VoIP Cloud delivers multisite call routing with real-time agent presence while eliminating dependence on IP/PBXs.
Insight
Can Mobile Help Clarify Confusion Over Reforms?
New federal laws have "thrown everything up for question"
Required Reading: There's No "I" in Company
Companies need to shift from a "me first" to a "we first" world, author warns
Viewpoints
Adaptive Role-Based Reporting
A critical component of successful voice of the customer programs



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