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June 20, 2011

CRM Featured Articles
Plan to Fail In Social
Companies are likely to make mistakes in social media early on, but the key is to learn from them and move on, ACCE keynoter urges.
LiveVox Delivers Cloud-Based Switching for Multisite Contact Centers
Private VoIP Cloud delivers multisite call routing with real-time agent presence while eliminating dependence on IP/PBXs.
Can Mobile Help Clarify Confusion Over Reforms?
New federal laws have "thrown everything up for question"
Required Reading: There's No "I" in Company
Companies need to shift from a "me first" to a "we first" world, author warns
Adaptive Role-Based Reporting
A critical component of successful voice of the customer programs

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