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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

June 13, 2011

CRM Featured News
Consumers Report Luxury Brands as Major Reason to Buy
Annual study ranks the top 15 brands for men and women.
43 Percent of U.S. Businesses Now Successfully Using Social Media
The appeal of social networks is to win new customers, according to a new survey from Regus.
Nuance Launches Complete Care Multichannel Solutions
Nuance Complete Care engages consumers over the customer contact life cycle with integrated inbound and outbound customer care
Customer Centricity
Use Social Media Proactively
Leveraging sites like Facebook and Twitter is critical
Pint of View
Thank You For Your Business
Eagerness makes a difference to customers
Viewpoints
Call Centers Beware
Social media and smart technologies are here



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