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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

May 25, 2011

CRM Featured News
Vovici Mobile Now Available for iPhone, iPad, and Android
Enterprise feedback management applications are now available on a number of mobile devices.
Convergys Releases Convergys CRM Powered by Microsoft Dynamics CRM 2011
The solution is geared toward global utility and telecommunication providers.
PayPal Adopts SmarterTrack Help Desk
The solution helps the Web payment services provider with internal support and customer service communications.
Insight
Required Reading: Ruling the Roost with Relevance
Being the preferred brand is not enough in the face of quickly shifting market dynamics
REAL ROI
IVR Is Good News for Scripps
Media company leverages Pronexus system to standardize subscription services for 14 newspapers
Viewpoints
Call Centers Beware
Social media and smart technologies are here



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