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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

May 23, 2011

CRM Featured News
Marketing Industry Migrating to the Cloud
IBM study shows companies increasingly adopting cloud-based marketing solutions.
Contact Center Becomes a Second Choice
When self-service via the Web fails, then customers call the contact center, NICE research finds.
Insight
Social CRM Software Spending Expected to Hit a Milestone
Expenditures will exceed $1 billion worldwide by 2013
Higher Education Increases Marketing
Schools shift focus to generate more inquiries in-house and boost technology investments
Viewpoints
Million Dollar Customer Loyalty Lesson
How CEO entrepreneurs can learn from the royal wedding



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