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May 23, 2011
CRM Featured Articles
Marketing Industry Migrating to the Cloud
19 May 2011
IBM study shows companies increasingly adopting cloud-based marketing solutions.
Contact Center Becomes a Second Choice
20 May 2011
When self-service via the Web fails, then customers call the contact center, NICE research finds.
Viewpoints
Million Dollar Customer Loyalty Lesson
20 May 2011
How CEO entrepreneurs can learn from the royal wedding
Insight
Social CRM Software Spending Expected to Hit a Milestone
15 Apr 2011
Expenditures will exceed $1 billion worldwide by 2013
Higher Education Increases Marketing
15 Apr 2011
Schools shift focus to generate more inquiries in-house and boost technology investments