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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

May 09, 2011

CRM Featured News
Verint Releases New Voice of the Customer Analytics Platform
The solution set, part of its Impact 360 product suite, combines all sources of customer interaction data into a single platform.
Mobile Marketing on the Rise, While Social Marketing Suffers “Growing Pains”
IBM survey highlights trends, cites an "urgent need to turn data into actions"
Ifbyphone Widget Brings Calls into Zendesk's Customer Support Platform
The Ifbyphone Widget integrates call handling, management, and other functionalities into the Zendesk platform.
Customer Centricity
There’s No Substitute for Experience
A salesperson must make a customer feel as if he must have it
Reality Check
Three Cheers for Honest CRM Vendors
Dishonest practices that overpromise and underdeliver must be rooted out
Viewpoints
Top 5 Reasons Your Company Should Use Social Media to Improve CRM
Low cost and communities top the list



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