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May 09, 2011

CRM Featured Articles
Mobile Marketing on the Rise, While Social Marketing Suffers “Growing Pains”
IBM survey highlights trends, cites an "urgent need to turn data into actions"
Ifbyphone Widget Brings Calls into Zendesk's Customer Support Platform
The Ifbyphone Widget integrates call handling, management, and other functionalities into the Zendesk platform.
Customer Centricity
There’s No Substitute for Experience
A salesperson must make a customer feel as if he must have it
Reality Check
Three Cheers for Honest CRM Vendors
Dishonest practices that overpromise and underdeliver must be rooted out
Top 5 Reasons Your Company Should Use Social Media to Improve CRM
Low cost and communities top the list

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