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March 16, 2011

CRM Featured Articles
IBM Makes Commerce Smarter
New software and consulting service includes a "university," cloud analytics, and personalized shopping strategies.
Hotels Go Mobile for a Better Stay
Properties create apps to reach prospective guests and the ones they have
Customers Becoming Salespeople
The rising power of consumers should put them at the forefront of social strategies
Are E-Communication and CRM Systems Helping or Hurting Your Business?
How to use innovation to your advantage

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