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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

February 28, 2011

CRM Featured News
SAS Acquires Assetlink
The combination of companies will usher in a greater adoption of integrated marketing management.
New Survey Finds Top Marketers Not Using Facebook's Full Potential
Wongdoody research highlights missed opportunities for greater fan engagement.
Customer Centricity
Customer Service Initiatives for 2011
Tough economy erodes customer loyalty, but there are ways to rebuild it
Reality Check
Marketing + Sales + CRM = Big Impact
Winning formula links essential modules on the same platform
Viewpoints
Patient Service Doesn’t Stop at the Hospital Door
Communicate early, be highly interactive, and automate



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