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February 09, 2011
CRM Featured Articles
Less Automation Needed to Elevate Satisfaction with the Wireless Customer Experience
07 Feb 2011
Satisfaction is much lower among customers who go through automated response systems than live agents, new J.D. Power & Associates research finds.
Insight
Lithium, Jive Lead Community Platform Growth
31 Jan 2011
More than half of $500-million-a-year companies have in place or are developing such programs, according to Forrester Wave
Stores’ Tenuous Hold
31 Jan 2011
Fickle customers toting mobile devices are just one click away from taking their business elsewhere
Go Beyond Facebook and Twitter
31 Jan 2011
Engage customers with empathy online and offline, advises Social Nation author Barry Libert
Case Studies
Game Show Network Marketing Link Heats Up Frozen Food Company
01 Feb 2011
On-Cor increases brand awareness by sponsoring a multichannel campaign on GSN