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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

January 31, 2011

CRM Featured News
Apple Continues to Lead in Call Satisfaction, Sees Decline in Problem Resolution and IVR Satisfaction
Dell posts gains in IVR performance in Vocalabs study of phone-based tech support.
Front Office
The Next Killer App
Magazine Features
A Gray Area
Today's seniors can't be left out of IVR design decisions.
Viewpoints
Riding the Wave: The Benefits of Building and Maintaining a Cult Following
A B2B Approach to Leveraging Customer Interaction
Patient Service Doesn’t Stop at the Hospital Door
Communicate early, be highly interactive, and automate



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