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January 24, 2011

CRM Featured Articles
Groupon Chooses the Vertica Analytics Platform to Gain Insight into Subscriber and Customer Behavior
Groupon will deploy the Vertica Analytics Platform on the Amazon Elastic Cloud Computing (EC2) solution for deployment flexibility and ease of scalability.
Customer Centricity
Location’s Not Really Where It’s At
The danger of uniting location-driven applications and customer interactions
Every Channel Has Its Thorn
Marketers seek to tear down channel silos to improve customer data and build better campaigns
New Year, New SEO Rules
Big changes influence how digital marketers do business
Patient Service Doesn’t Stop at the Hospital Door
Communicate early, be highly interactive, and automate

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