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January 17, 2011

CRM Featured Articles
Salesforce.com Acquires Dimdim
The acquisition will extend Chatter collaboration platform with real-time communication technologies.
Reality Check
Supplying the Law of Demand
Make sure you're delivering messages that customers want to hear
The Tipping Point
Consumers Depend on Us
Being friended or followed is desirable; fostering trust is more important
The Time to Act
The next step beyond social media monitoring.
The Silent Killers of Social Media
How CRM can help neutralize the danger zones.

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