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November 08, 2010

CRM Featured News
Lithium's Social is "Suite"
The Social CRM player rolls out a fully integrated suite of social tools, complete with commerce, support, and brand-awareness-specific offerings.
Required Reading: Slowing Down Your Social CRM
Relationship-building takes more than a tweet
To Predict and Serve
Predictive analytics helps a police department make better use of limited resources.
It’s About Answers
Knowledge-based technologies are now essential to the customer experience.

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