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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

September 27, 2010

CRM Featured News
Oracle CRM On Demand Turns 18
Oracle OpenWorld '10 — Day 2: The latest version of the company's software-as-a-service application adds modules for "best-in-class" marketing and business planning as well as a preview of CRM technologies to come.
Insight
A Tax on Every Call?
A proposed federal tax on overseas calls has the potential to radically alter the contact center industry.
REAL ROI
Call Weighting
With ClickFox, Sprint takes an analytical look at its crosschannel customer experience—and saves millions in the process.
Secret of My Success
Tracking Touch-Tone Opportunities
Marketing services provider eMediaNode turns to ATG Call Tracking to better serve prospects and customers' customers.
Viewpoints
Try Being Unsocial with Customers First
You don't want social CRM. You want integrated customer intelligence.



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