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October 13, 2010
CRM Featured Articles
What Makes Pepsi's Digital Marketing So Refreshing?
13 Oct 2010
DMA2010 — Preconference: A PepsiCo executive pops open the conference with a discussion of how brands can bubble up through the sea of digital advertising.
Magazine Features
The Hospitality Suite
22 Sep 2010
Hotels are finding a home away from home in social media, and boosting the customer experience in the process.
Viewpoints
The 5 Realities of Customer Retention
22 Sep 2010
The steps you must take in an increasingly collaborative world.
Front Office
Has Our Technology Exceeded Our Humanity?
22 Sep 2010
Your challenge, in a lot of ways, is to infuse what you do with humanity.