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October 04, 2010

CRM Featured Articles

4 Problems with E-Commerce — and How to Solve Them

Web 2.0 Expo '10 — Day 2: A keynote presenter reveals how data can help modern companies overcome their "used-car salesman" personas.

Customer-Driven E-Commerce Isn't Cutting-Edge — Just Uncommon

Shop.org Summit '10The CEO of Urban Outfitters delivers opening keynote.

Badges? We Don't Need No Stinkin' Badges

Location-Based Marketing Summit '10 — Day One: The opening keynote identifies the real value in location-based services, and urges marketers to rethink their reliance on Foursquare badges.

Magazine Features

The Hospitality Suite

Hotels are finding a home away from home in social media, and boosting the customer experience in the process.

Viewpoints

Create Content without Recreating the Wheel

You can nurture leads using the resources you already have.

Front Office

Has Our Technology Exceeded Our Humanity?

Your challenge, in a lot of ways, is to infuse what you do with humanity.