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July 28, 2010

CRM Featured News
8 Companies Honored for Sustainability
ThinkForward '10: The inaugural edition of Beagle Research Group's new award recognizes excellence in business processes, cost containment, and customer relationships.
Pitney Bowes Acquires Portrait Software
In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook.
Insight
CRM On Twitter: July 2010
Secret of My Success
Putting the Pedal to the Metal with Sales
A cloud-based CRM implementation helps a digital sales agency drive its solutions into the future.
Viewpoints
Going Viral: Social Media and Customer Service
How to embrace social engagements in the contact center.



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