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June 30, 2010

CRM Featured News
Chatter for One and All
The cloud computing vendor moves forward with its "Cloud 2" and announces general availability of Chatter, its social networking and collaboration platform.
Nice Systems Sticks with Eglue — Permanently
The customer interaction specialist acquires longtime partner eglue, a manager of real-time decision-making and guidance for agent desktops, for at least $29 million in cash.
Insight
Market Focus: Sports and Entertainment
Facing Off with Social Media: Two National Hockey League franchise have goals for Facebook and Twitter.
CRM on Twitter: June 2010
Secret of My Success
Wax On, Wax Off
A Communispace-built community helps Turtle Wax shine up relationships and burnish its brand.
Viewpoints
4 Keys to Online-Community Success
What many marketers overlook — and why.



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