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June 30, 2010

CRM Featured Articles
Nice Systems Sticks with Eglue — Permanently
The customer interaction specialist acquires longtime partner eglue, a manager of real-time decision-making and guidance for agent desktops, for at least $29 million in cash.
Market Focus: Sports and Entertainment
Facing Off with Social Media: Two National Hockey League franchise have goals for Facebook and Twitter.
CRM on Twitter: June 2010
Secret of My Success
Wax On, Wax Off
A Communispace-built community helps Turtle Wax shine up relationships and burnish its brand.
4 Keys to Online-Community Success
What many marketers overlook — and why.

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