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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

June 09, 2010

CRM Featured News
IBM Buys Sterling Commerce from AT&T
IBM purchases Sterling Commerce from AT&T for $1.4 billion cash. IBM plans to use Sterling Commerce's software to connect more easily and efficiently with businesses, providers, and customers.
5 Ways Web Analytics Can Save Marketers from Themselves
A Forrester Research analyst reveals how Web analytics can produce better customer intelligence.
Magazine Features
Crafting a Community
Companies can corral as many customers as they like, but any true community has to truly benefit its members—customers and companies alike.
Pint of View
Your Community Is Almost Entirely Mute
And yet communities are expected to reflect the people who show up—even the quiet ones.
Reality Check
Is Your Community of Customers Sustainable?
Eventually, you have to start buying your competitors' clients.
Viewpoints
You’re Losing Control of Your Brand Image
It's a matter of technology and numbers.



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