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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

May 10, 2010

CRM Featured News
Why Customer Intelligence Is a Bright Idea
Forrester Marketing Forum '10: Analyst David Frankland urges marketers to use "customer intelligence" to drive business strategy.
Customer Centricity
Putting the 'Self' in Self-Service 2.0
The real revolution is enabling customers to define their own interactions.
Magazine Features
Manifestos Are Conversations
More than 10 years after upending the balance between companies and customers, the authors of The Cluetrain Manifesto reflect on its creation—and its lasting influence.
Secret of My Success
Seeing Customers Clearly
Online eyewear retailer EyeBuyDirect.com brings its customer feedback into focus with Kampyle
Viewpoints
Cutting Sales Costs, Not Revenues
Many customers don't want or need expensive face-to-face interaction.



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