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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

May 03, 2010

CRM Featured News
Pegasystems and RightNow Added to Leaders in Gartner Magic Quadrant for CRM Customer Service Contact Centers
Magic Quadrant for CRM Customer Service Contact Centers '10: New players join Oracle Siebel, Microsoft, and Salesforce.com as the market seeks to empower agents and deliver next-generation service.
Angel.com Thinks Analytics Are Heavenly
The vendor partners with business intelligence player MicroStrategy to deliver call analytics to the contact center.
Sales Intelligence Is More than Smart Selling
With basic CRM no longer a differentiator, the automated "pushing" of sales intelligence may determine who sinks or swims, according to a recent report from Aberdeen Group.
Front Office
Customers in the Cockpit
Just because companies cede control of a customer relationship doesn't mean they cede influence.
Magazine Features
V Is for Victory—But the Victory Isn't Yours
The V also stands for vendor—as in vendor relationship management, which argues that customers are the ones in control of their relationships.
Viewpoints
Scheduling Solutions Are Vital
Meet urgent cost-cutting requirements—and still serve corporate customers.
Paper Is So Last Century
Superior customer service resides in the integration between structured data and its unstructured backup documentation.



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