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April 14, 2010

CRM Featured News
Oracle Releases a Social Services Suite
The mega-vendor makes a handful of CRM announcements and heads into two new verticals.
Required Reading: Sustainability Is the Ultimate Business Practice
Magazine Features
6 Ways to Promote Green Marketing
Serenity Edwards, director of corporate and social responsibility at the Direct Marketing Association, describes the top six trends in "going green."
The Tipping Point
Customer Service Gets SaaSy
The contact center can finally benefit from software-as-a-service.
GCRM: The Era of Green CRM Arrives
Why green shouldn't seem alien to you.
Contact Center in the Cloud
The value of work-at-home agents is both environmental and operational.

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