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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

April 14, 2010

CRM Featured News
Salesforce.com Extends Chatter Across the Cloud
CloudForce 2010: Pushing Sales and Service further into the "Cloud 2," introducing Chatter for Force.com, and unveiling a Chatter-specific AppExchange, Salesforce.com continues to embrace social media, collaboration, and the "Facebook Imperative."
Oracle Releases a Social Services Suite
The mega-vendor makes a handful of CRM announcements and heads into two new verticals.
Insight
Required Reading: Sustainability Is the Ultimate Business Practice
Magazine Features
6 Ways to Promote Green Marketing
Serenity Edwards, director of corporate and social responsibility at the Direct Marketing Association, describes the top six trends in "going green."
The Tipping Point
Customer Service Gets SaaSy
The contact center can finally benefit from software-as-a-service.
Viewpoints
GCRM: The Era of Green CRM Arrives
Why green shouldn't seem alien to you.
Contact Center in the Cloud
The value of work-at-home agents is both environmental and operational.



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