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December 21, 2009

CRM Featured Articles

Deciding to Compete

Economist Intelligence survey indicates that agile decision making is vital to operational efficiency and success -- yet most firms' ability to make good decisions needs improvement.

Healthier Web Sites For All

Site satisfaction calls for improvement as customers increasingly look online for information about their health.

Viewpoints

Strategic Partnerships May Be Your Most Important

Find the right partners to thrive in an economic recession.

Look to Your Top Tier When Budgets Are Tight

How credit card companies are making the most of their existing relationships.