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November 30, 2009
CRM Featured Articles
Business Intelligence Birst-s in the Cloud
16 Nov 2009
The latest offering from the software-as-a-service vendor adds more pieces to further build out a comprehensive BI suite.
Customer Service Strategies Continue to Evolve
14 Nov 2009
Barely half of all customer service requests -- 52 percent -- now have their origin in the contact center, according to new research from Aberdeen Group.
Online Retail Makes Marketers' Dreams Come True
14 Nov 2009
Ad:Tech '09: Sites such as Walmart.com prove there's more to e-commerce than just shopping carts.
Viewpoints
Don’t Get Conned
25 Nov 2009
The many disguises worn by software-as-a-service.
Customer Service Is the New Research and Development
27 Nov 2009
Only one of these two critical areas of investment requires capital expenditures.