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September 23, 2009

CRM Featured Articles
E-Commerce Can Save Your Business -- or Sink It
Gartner CRM Summit '09, Day 2: Analyst Gene Alvarez emphasizes the strategic importance of expanding e-commerce with the power of Web 2.0 technologies.
Visible Technologies Keeps an Eye on Use Cases
The social media monitoring company extends its truCast Suite and segments its capabilities based on user needs.
One-Stop Shop for E-Discovery Data Processing
Looking to streamline operations and reduce cost, Clearwell unveils a bolstered, fully integrated platform.
Survey Software Continues to Sell
DMG Consulting's latest study finds the contact center survey and analytics software keeps growing despite the recession.
Pint of View
The Best of the Rest
The Market Awards are done, but there's so much left unmocked!
Boost Customer Satisfaction, Now
Three tips for winning customers despite tough economic times.
How to Create CRM Fusion
The technique to achieving marketing-sales alignment.

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