|
CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
|
|
August 05, 2009
|
|
|
Daily News
|
|
IBM to Acquire SPSS for $1.2 Billion
|
|
Looking to enhance its business analytics capabilities, Big Blue adds the predictive analytics pioneer to its list of more than a hundred companies acquired in the past decade.
|
|
Avaya Wants to Up Virtual Agents' Ante
|
|
The release of one-X Agent marks a potential re-emphasis on the vendor's ability to cater to remote agents, says one industry pundit.
|
|
Mashups Make You Smarter
|
|
A new Forrester Research report encourages organizations to embrace self-service business intelligence and mash it up to get even more intelligent.
|
|
Beyond the Hype: CRM Applications Endure
|
|
Forrester principal analyst William Band takes a deep dive into technologies that have evolved from having "overhyped expectations" to becoming critical to the "enterprise competitive strategy."
|
|
Are You Ready to Zwitch to Zoho?
|
|
The productivity suite provider integrates email and CRM, beefs up its Projects application, and entices Salesforce.com users to switch over.
|
|
|
Front Office
|
|
|
|
Magazine Features
|
|
Healing the Sick
|
|
Facing regulatory requirements, spiraling costs, and an aging (and ailing) customer base, the healthcare industry looks to CRM to balance a pair of age-old doctrines: First, do no harm—and physician, heal thyself.
|
|
|
Re:Tooling
|
|
|
|
REAL ROI
|
|
Diaper Duty
|
|
With search-optimized customer reviews, Diapers.com increases site traffic and online sales.
|
|
|
Viewpoints
|
|
|
|
|
|
|
|
[Newsletters] [Home]
|
|
Popular Articles
|
|