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July 01, 2009

Case Studies
Investing in Knowledge Management
Financial software developer Advent uses InQuira to show it's what you know and who you know.
CRM Featured Articles
Your Social Media Reputation Is Visible
Social media monitoring vendor Visible Technologies launches TruReputation and expands its search reputation management offerings.
Business as Usual within Gartner Magic Quadrant for Data Quality Tools
Magic Quadrant for Data Quality Tools '09: Five leading vendors hold their ground, despite a slight slip by SAP.
Contact Center Performance Thriving in the Recession
A new CFI Group study find customer satisfaction statistics improving despite the economic downturn.
Front Office
Innovate Your Way Out of a Recession
In a recession, an innovative organization can learn to focus on fewer projects—but ones that can meet and even exceed expectations.
On the Scene: Users Converge
Microsoft Convergence '09: Microsoft and its user groups extend face-to-face with @-to-@.
Magazine Features
Making the Grade
As the higher education sector finds itself struggling under a heavy course load — short-term admissions problems made worse by a systemic financial crisis—leading-edge universities are studying up on CRM.
Web Self-Service Will Make You Great
Five surefire ways to increase adoption among customers and contact center agents.
Business Process Management Goes Social
A practice with deep roots must bear new fruit.

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