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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

June 29, 2009

CRM Featured News
The Growth of the Social Inbox
Forrester Research forecasts overall growth in domestic email marketing — to $2 billion by 2014 — but social platforms are replacing the traditional email inbox among the younger set.
Antenna Software Picks Up Dexterra
Antenna's latest acquisition puts the company in a position to capture an even greater share of the growing market for mobile middleware.
Interactive Intelligence Ups Its IQ with Process Automation
The vendor's latest offering looks to deliver a clear vision for unified communications — a vision that centers on productivity enhancements.
LucidEra Shuts Down Operations
Sources say the software-as-a-service business intelligence vendor caved under tough economic conditions.
Insight
Required Reading: Socially Aware
The co-author of Throwing Sheep in the Boardroom explains why it's not so easy for companies to simply hop aboard the social media bandwagon.
Poking Holes in Attrition
Social networking has the potential to transform the day-to-day operations of customer service representatives.
Magazine Features
Service and Social Media: You’re Not Social (Enough)
Communities and channels are rapidly expanding — and your company needs to at least know its place in all of them.
REAL ROI
Social from the Inside Out
By focusing on connecting employees, a socially entwined culture benefits clients.
Secret of My Success
A Community Gives Pitney Bowes Its Stamp of Approval
A forum designed to address one problem evolves into an enterprise asset.
Viewpoints
Starting on the Right Foot with Social CRM
Start-ups require speed, and the social Web is the backbone of velocity.



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